Refund Policy

You may request a refund in the following situations:

• Unused funded credit: the portion of your account balance obtained through payment that has not been consumed by API calls.
• Excess charges caused by a service fault: if a verified billing error incorrectly deducts credit, the erroneous deduction will be restored in full.
• Accidental payment: the unused portion of a duplicate payment or an incorrect amount paid by mistake may be refunded.

• Within 7 days and unused — 100%: full refund, less the payment processor’s fee.
• Within 7 days and partially used — unused portion: the amount corresponding to the remaining funded credit is refunded.
• More than 7 days after payment and unused — 90%: a 10% handling fee is deducted.
• Excess deduction caused by a service fault — 100%: the verified erroneous deduction is returned in full.

• Credit already consumed through API calls, because the corresponding service has already been used.
• Accounts suspended for violating Section 4 of the Terms of Service.
• Accounts using the refund policy for arbitrage, money laundering, or other abuse.
• Refund requests submitted more than 30 days after payment, except in special circumstances.
• Free promotional or trial credit, which has no cash value.

1. Email support@qionggeme.com with the account email address and reason for the refund request.
2. Support will verify the account status and unused credit, usually within 1–2 business days.
3. After approval, the refund will be returned to the original payment method used to fund the account.
4. Settlement time depends on the payment channel; Alipay and WeChat Pay usually take 1–3 business days.

• Refunds are calculated in Chinese yuan. Payments made in another currency are converted using the current exchange rate.
• Payment processor fees, usually 0.6%–1%, are borne by the user and reflected in the refund calculation.
• Large refunds exceeding CNY 1,000 in a single request require additional review and may take longer to process.
• Accounts that repeatedly fund and refund in bad faith may have future funding restricted.

For refund questions, contact support@qionggeme.com.